Plan to attend medical error audio conference
Plan to attend medical error audio conference
Examine the questions and pitfalls that arise when a medical error has to be disclosed
Intense feelings of anxiety and humiliation, not to mention fears of being sued or professionally censured, are extremely common. Not surprisingly, the appearance of defensive and self-protective strategies that urge concealment are common as well. Nevertheless, ethics, as well as recent reports showing declines in malpractice claims and costs when disclosure and apology are implemented, are changing the ways health care organizations manage the aftermath of medical errors.
These issues will be addressed in our upcoming live audio conference: When the Worst Happens: Techniques to Manage Medical Error Disclosures, on March 13, 2007, from 2:30 pm to 3:45 pm, EST.
This presentation will examine a number of considerations bearing on error disclosure. Listeners will gain an appreciation of the psychological factors that affect error disclosure conversations so that they might better manage their and their listeners' feelings and reactions. The latter half of the presentation will explore numerous communication strategies to employ at particularly significant moments in the disclosure conversation. Ultimately, this presentation will provide a glimpse into the overall "architecture" of error disclosure conversations as well as discuss "what words to use," such that error disclosure occurs ethically, professionally, and empathically.
Our presenter, John Banja, PhD, is a medical ethicist at Emory University who is nationally regarded in the area of medical errors and their disclosure. His book, "Medical Errors and Medical Narcissism," was published by Jones and Bartlett in 2005.
The fee of just $299 ($349 for the live conference and CD combo) allows you to invite as many listeners from your facility as you can accommodate around your conference telephone. Plus, you and your staff will benefit from the interactive question-and-answer segment immediately following the presenters' prepared remarks.
Call (800) 688-2421 or go to www.ahcmediainteractive.com to register today or order the CD (MP3 format) for this audio conference to educate your entire staff.
Intense feelings of anxiety and humiliation, not to mention fears of being sued or professionally censured, are extremely common. Not surprisingly, the appearance of defensive and self-protective strategies that urge concealment are common as well.Subscribe Now for Access
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