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Renew relationships with those who left you
By Stephen W. Earnhart, MS
Earnhart & Associates
Who hasn't had a significant surgeon leave your facility for greener pastures? What about that staff member whom you spend so much time with, who you develop into a world-class employee who seemed to master every task, only to see him or her lured or driven away to a competitor?
All of us in the industry have accumulated losses like these over the years. We whined and mentally cursed them, but we also felt sorry for our losses and experienced a deep sense of betrayal by their departure. Time, glorious time, normally has softened those losses. But has it really? Many of us wish we could get those key employees or surgeons back (where they belong) into our facilities after they (learned their lesson) realize that the grass is not always greener (or it is only growing over a septic system) and they want to (come crawling back) rejoin the team from whence they left. Pride often prevents their return. Some of them feel as if they might have burned a bridge when they left.
The market is as tight as I have ever seen for attracting new staff and surgeons. There are so many options available to both groups that you really need to get innovative to remain competitive. Here are some suggestions on getting back that surgeon who left you:
(Earnhart & Associates is an ambulatory surgery consulting firm specializing in all aspects of surgery center development and management. Contact Earnhart at 1000 Westbank Drive, Suite 5B, Austin, TX 78746. E-mail: email@example.com. Web: www.earnhart.com.)