Patient Satisfaction Planner

Leapfrog hospital survey gets tougher

This year, the Leapfrog Hospital Quality and Safety Survey will include the types of questions asked by other national initiatives such as The Joint Commission, the Centers for Medicare & Medicaid, and the Institute for Healthcare Improvement's 100,000 Lives campaign, says to the Washington, DC-based organization.

New survey questions will include the following:

  • What will your hospital do if they make a big mistake?
  • How well does my hospital treat my condition?
  • How open with the public is your hospital?

A new "Transparency Indicator" will show which hospitals are doing a good job at publicly reporting their quality and safety track records by giving credit for the other public reporting initiatives in which they participate. In addition, the survey will provide a more complete picture of how well a hospital performs one of seven high-risk procedures and how adequately they can treat low-birth-weight babies.

The first round of survey results will be posted at www.leapfroggroup.org/cp in early June. Leapfrog will use these results to determine the list of Leapfrog Top Hospitals 2007.