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Although EDstat, a new eight-bed area that was added to the ED at Reston (VA) Hospital Center about a year ago, is only open from 11 a.m. to 11 p.m., it has helped to improve the performance of the entire ED. For example, in early spring 2007, before the new area opened, the percentage of patients who left the ED before treatment ranged from 2%-2.5% (statistics were measured monthly). Today, that has been reduced to 0.3%-0.4%.

Matching nurses, skill sets spells ED success