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By addressing ED problems as hospitalwide problems, the ED leadership at Shady Grove Adventist Hospital in Rockville, MD, has reduced ambulance diversions by 72%, reduced average length of stay by 25 minutes (from 397 to 372), and boosted patient satisfaction from 3.96 to 4.11 on a scale of 1-5. Also, the number of patients boarded in the ED has dropped from an average of 190 per month to 120 per month.

To cut diversions, get other units involved