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When officials with the Everett (WA) Clinic wanted to change the organization's culture to emphasize patient safety, they realized that a key strategy was getting physicians and employees to report their concerns freely and without fear of backlash. Simple encouragement wasn't enough, so they turned to a more sophisticated solution that not only encourages more candid reporting but also consolidates what used to be a hodgepodge of data-collection methods.

Clinic Intranet encourages doctors to report concerns