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Special focus this month: Case management orientation, training
In the past, many nurses became case managers by the "poof method." One day they were a floor nurse, then poof, the next day, they were a case manager. With today’s emphasis on ensuring that documentation is complete, making sure admission status is correct, reducing length of stay, avoiding readmissions, and meeting payer requirements, case managers need detailed and extensive training to do the job right. In this issue, we’ll discuss how you should develop a training and orientation program and what it should include. We’ll look at whether floor nurses are the right candidates for the job and how case managers should dress to make a good impression. We’ll describe in detail one hospital’s peer interviewing process and orientation program.
We hope you enjoy reading this special issue of Hospital Case Management.