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Want staff to speak up? Use step-by-step process
(Editor's note: This is the second part of a series on staff keeping silent when danger looms.)
To improve patient safety by encouraging providers to speak up about their concerns, managers should focus on the influences that have the strongest effect on behavior, suggest the authors of The Silent Treatment, a report released by the Association of periOperative Registered Nurses, the American Association of Critical-Care Nurses, and VitalSmarts, a training company in Provo, UT.
The authors suggest focusing on these six sources of behavioral influence:
The Silent Treatment also recommends how organizations can use this approach to create a culture where people speak up effectively: