Below is a list of the six educational requirements used in revenue cycle areas at the Riverside Health System based in Newport News, VA:

  • Patient Access Rep I. High school diploma or passing the General Educational Development Test (GED) required and one or more years of experience in business office setting preferred. College degree accepted in lieu of experience. Certified healthcare access associate (CHAA), issued by the National Association of Healthcare Access Management, obtained within two years of employment.
  • Patient Access Rep II. High school diploma required and 3 plus years of healthcare-related experience or college degree and one or more years of medical office/billing/insurance experience. Master’s degree can count for one year of additional experience. CHAA-certified.
  • Patient Access Rep III. High school diploma required and five or more years of revenue cycle/insurance/ medical office experience and/or college degree with two or more years of revenue cycle/insurance/medical office experience. Master’s degree can count for one year of additional experience. CHAA-certified.
  • Customer Service Rep I: High school diploma or GED and two or more years of experience in revenue cycle/business office setting or college degree plus one year customer service experience. Master’s degree can count for one year of additional experience. Revenue cycle-specific certification required: CHAA or certified patient account technician (CPAT), issued by the American Association of Healthcare Administrative Management, within one year required.
  • Customer Service Rep II: High school diploma or GED and three plus years of experience in revenue cycle, business office setting, or college degree; two plus years of customer service experience required. Master’s degree can count for one year of additional experience. Can substitute demonstration of strong proficiency as a Customer Service Rep I in lieu of experience. Revenue cycle-specific certification required: CHAA or CPAT.
  • Senior Customer Service Rep: High school diploma or GED and five plus years of experience in revenue cycle/business office setting or college degree; and three plus years of customer service experience required. Master’s degree can count for one year of additional experience. Can substitute demonstration of strong proficiency as a Customer Service Rep II in lieu of experience. Revenue cycle-specific certification required: CHAA or CPAT.