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<p> Several years ago, Shelita Russ, CHAM, director of patient access services at New Orleans-based Ochsner Baptist Medical Center and Ochsner Medical Center-Kenner (LA), held a pizza party to celebrate a departmental achievement: Her team had met its point-of-service collection goals for the quarter.</p>

Night, weekend staff overlooked — Registrars on off-shifts want pizza parties, face-to-face time