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<p> Customer service was &ldquo;front and center&rdquo; when registration kiosks were rolled out in July 2015 at the South Lobby and Heart Hospital registration departments at Edward Hospital &amp; Health Services and Elmhurst Memorial Healthcare in Naperville, IL, says <strong>Miguel Vigo IV</strong>, revenue cycle system director of the Patient Access and Pre-Service Center.</p>

Some patients find self-reg kiosks to be impersonal — Combat dissatisfaction

Patient access staff members are nearby and poised to help if needed