EXECUTIVE SUMMARY

Emergency department (ED) registrars at Inova Fairfax Hospital connect patients with primary care physicians and schedule appointments at the point of discharge. Once the program is expanded to all 11 Inova EDs, an additional $6.8 million in revenue is expected.

  • Patients often don’t realize their copay is higher in the ED setting.
  • Registrars use scripting to explain that they are trying to improve the patient’s access to care.
  • Because scheduling is done within Epic, registrars don’t need to switch back and forth between systems.