Career ladder convinced 35 employees to stay in patient access roles
Turnover in patient access areas decreased from 30% to less than 10% at Texas Health Resources after a career ladder was implemented. At Navicent Health, where a career ladder convinced 35 employees to stay in patient access, the department leaders made these changes:
- They worked with Human Resources to give pay increases to employees with higher skill sets.
- They created team lead positions for each registration area.
- They created an insurance specialist role for complex inpatient and outpatient authorizations.
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
Subscribe Now for Access
You have reached your article limit for the month. We hope you found our articles both enjoyable and insightful. For information on new subscriptions, product trials, alternative billing arrangements or group and site discounts please call 800-688-2421. We look forward to having you as a long-term member of the Relias Media community.