EXECUTIVE SUMMARY

Getting to know employees personally and creating a fun, supportive work environment has a powerful effect on registrars’ morale, say patient access leaders interviewed by Hospital Access Management. Some proven approaches include the following:

  • Develop programs in response to employee requests, such as weight loss programs or career development.
  • Encourage employees to work on jigsaw puzzles together during downtime.
  • Ask employees to serve as subject matter experts during meetings.