Frequent voluntary turnover has a negative impact on employee morale, productivity, and company revenue, warns Rosie Avila Reeve, a patient access scheduler at Tucson (AZ) Medical Center.
“In my 24 years of experience, I have seen a lot of things that factor into retention of an employee or staff member,” she says. These include practical considerations such as employee benefits, retirement plans, and pay. In Reeve’s experience, however, the work environment plays an equally important role. Reeve says these three things are the biggest morale boosters:
• Good training. “If employees obtain thorough and professional training, they will be confident in their position,” says Reeve.
• Supportive coworkers. “Team members need to be helpful, patient, and kind,” says Reeve. “Give new employees a sense that no question is a stupid question.”
• An “open-door” policy with management. “Make the employee feel that they are part of the team, no matter what their job position is,” says Reeve.
- Rosie Avila Reeve, Patient Access Scheduler, Tucson (AZ) Medical Center. Phone: (520) 324-2075. Fax: (520) 324-6162. Email: Rosie.Reeve@tmcaz.com.