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By Stephen W. Earnhart, MS
Earnhart & Associates
I enjoy writing about issues that affect all of us in the surgery industry, from freestanding ambulatory surgery centers to hospital-based to office-based.
One area that we all have issues with is employees. Employees are expensive. Not just in dollars, but in your facility image and patient and surgeon satisfaction. Nothing irritates surgeons more than walking into the OR and seeing new faces. The new staff member is eager to please and probably well-trained, but still, there is a learning curve. It’s an unwanted distraction.
I am always suspicious of managers and administrators who have high or even moderate staff turnover. I know that productivity is going to suffer as a result of losing any employee. Clearly, there usually are good reasons why a staff member might leave. However, losing a valuable member of your staff is a loss for all.
So, how can you prevent the drain?
I did a survey several years ago on why staff members left facilities. Granted, the survey is now dated, but the results still are valuable. Of 28 individuals who left employment at 15 facilities over a one-year period, here were the reasons, which I believe were honest.
The study was more than just the below, but these are the end results:
Not much could be done about the money issue and moving out of town, but 79% could have been saved!
How? Here are some ways it can be prevented:
Will the above 10 points help? Yes. Maybe not all of them for everyone, but certainly some of them for some. [Earnhart & Associates is a consulting firm specializing in all aspects of outpatient surgery development and management. Earnhart & Associates can be reached at 5114 Balcones Woods Drive, Suite 307-203, Austin, TX 78759. Phone: (512) 297-7575. Fax: (512) 233-2979. Email: firstname.lastname@example.org. Web: www.earnhart.com.]
Executive Editor Joy Dickinson, Nurse Planner Kay Ball, Physician Reviewer Steven A. Gunderson, DO, and Consulting Editor Mark Mayo report no consultant, stockholder, speaker’s bureau, research, or other financial relationships with companies having ties to this field of study. Stephen W. Earnhart discloses that he is a stockholder and on the board for One Medical Passport.