Bedside Registration Best for Patient Flow, But the Process Needs Fine-Tuning
Bedside registration can improve patient satisfaction and patient flow in the ED, but the process needs continual fine-tuning. The patient access department at William Beaumont Hospital Royal Oak made these changes:
- Staff members tested wheeled workstations and voted for their favorites.
- Managers added scanners to workstations for driver’s licenses and insurance cards.
- New hires receive frequent performance reviews to see if they need help with bedside registration.
Bedside registration has been in place for more than 20 years in the ED at William Beaumont Hospital Royal Oak (MI). However, the process has changed many times in recent years
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