EXECUTIVE SUMMARY

Bedside registration can improve patient satisfaction and patient flow in the ED, but the process needs continual fine-tuning. The patient access department at William Beaumont Hospital Royal Oak made these changes:

  • Staff members tested wheeled workstations and voted for their favorites.
  • Managers added scanners to workstations for driver’s licenses and insurance cards.
  • New hires receive frequent performance reviews to see if they need help with bedside registration.