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<p>One applicant couldn&rsquo;t stop yawning as she struggled to answer the question. Her body language &mdash; full of shrugs and slouches &mdash; sent a message that she couldn&rsquo;t care less about the customers she&rsquo;d interacted with. Others have blatantly rolled their eyes to show just how frustrated they&rsquo;d gotten with a particularly annoying customer.</p>

Assess Service Skills by Asking How Applicant Handled Difficult Customers