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Case managers can access a free, downloadable guide about how to improve communication with families during stressful health events.
The guide, called RightConversations, offers 10 tips for effective communication, plus a communication planner, a family action planner, and an information journal.
The guide is available at: http://bit.ly/2KapBGz.
Here are some tips on how to help plan the conversation:
• prepare to help the loved one be ready and open to the discussion;
• set realistic goals, looking at what each family member hopes to accomplish;
• identify the discussion leader and encourage others to provide moral support;
• determine the best setting in which to hold the discussion. The setting sets the tone for a comfortable conversation, which should last no more than an hour. Placing a time limit on the conversation helps to prevent it from unraveling;
• plan and practice key messages for the conversation;
• address facts and concerns;
• accept that the discussion could be difficult and be ready for it;
• use open-ended questions, which are effective in gathering information;
• thank everyone for their time;
• practice the conversation to ensure words are chosen carefully and thoughtfully.
Financial Disclosure: Author Melinda Young, Editor Jill Drachenberg, Editor Jesse Saffron, Editorial Group Manager Terrey L. Hatcher, and Nurse Planner Margaret Leonard report no consultant, stockholder, speaker’s bureau, research, or other financial relationships with companies having ties to this field of study.