Communication and education key to survey

Patients rate care, assistance, and responsiveness

The standardized questionnaire required for the Home Health Care Consumer Assessment of Healthcare Providers and Systems (HH-CAHPS) contains 34 questions that resemble questions most home health agencies use on their own patient satisfaction surveys.

There is a group of questions to collect demographic data, but the key questions focus on overall patient care, communication, and specific questions about different aspects of care or patient education.

Questions on the survey include:

• When you first started getting home health care from this agency, did someone from the agency tell you what care and services you would get?

• When you started getting home health care from this agency, did someone from the agency talk with you about all the prescription and over-the-counter medicines you were taking?

• When you started getting home health care from this agency, did someone from the agency ask to see all the prescription and over-the-counter medicines you were taking?

• In the last two months of care, how often did home health providers from this agency seem informed and up-to-date about all the care or treatment you got at home?

• In the last two months of care, did you and a home health provider from this agency talk about pain?

• In the last two months of care, did home health providers from this agency talk with you about the purpose for taking your new or changed prescription medicines?

• In the last two months of care, did home health providers from this agency talk with you about the side effects of these medicines?

• In the last two months of care, how often did home health providers from this agency keep you informed about when they would arrive at your home?

• In the last two months of care, how often did home health providers from this agency explain things in a way that was easy to understand?

• In the last two months of care, how often did home health providers from this agency treat you with courtesy and respect?

• In the last two months of care, when you contacted this agency's office did you get the help or advice you needed?