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About a year ago, Tara Tinsley, CHAM, access supervisor and department trainer for Children’s Health System in Birmingham, AL, says she came up with the idea of having separate policies and procedures for the various access areas. In the past, says Tinsley, who conducts the department’s employee orientations, new access personnel were given a huge stack of policies to wade through. "Ninety percent of them never read the policies," she adds. "It was just too much."
"Now, what they get is a packet of policies pertaining only to their areas and their jobs," Tinsley notes. "Giving them just what they need increases their chances of reading and retaining."
"For example," she adds, "the access facilitators in the clinics do not deal with bed control, so those policies hold little interest for them. Cash collection policies for the emergency department (ED) differ from the procedures used in the clinics, so it doesn’t make much sense to give ED personnel the clinic policies."
"This method has proved less intimidating," Tinsley says, "and decreases the stress and pressure of learning a new job."