AIDSinfo starts new Live Help web service
AIDSinfo recently began a new service on its web site called Live Help. AIDSinfo is a web site sponsored by agencies within the Department of Health and Human Services. AIDSinfo presents federally approved information on HIV/AIDS treatment and prevention guidelines, a comprehensive database of both government and industry-supported HIV/AIDS clinical trials, and information about approved and experimental HIV/AIDS drugs, and vaccines.
Live Help provides confidential, one-on-one assistance via the Internet in an instant-message-like setting. AIDSinfo information specialists are available Monday through Friday, 12 p.m. to 4 p.m. Eastern Time.
Live Help can help learners navigate the web site and/or answer questions about HIV/AIDS research, clinical trials, and treatment. Staff are trained health information specialists who are knowledgeable about HIV/AIDS hotlines, publications, web sites, and other information about HIV/AIDS-related resources.