Here are the top 10 ways to satisfy PT patients

The following items from a patient survey instrument created and copyrighted by MedRisk, Inc., had the highest correlation to patients’ overall satisfaction and desire to return to the physical therapy facility:

• PT answers my questions

• PT explains my treatment

• PT listens

• PT is courteous

• PT spends enough time

• PT gives detailed instructions

• PT advises me

• Office staff is courteous

• The office is clean

• Up-to-date equipment