Risk management: An important partnership
Risk management: An important partnership
How to present storytelling concept
At first glance, a partnership between staff developing an innovative technique such as storytelling and a department like risk management might seem a bit odd, but it "really isn’t off the beaten path," says James A. Espinosa, MD, FACEP, FAAFP, medical director of the Overlook Hospital emergency department in Summit, NJ, and quality advisor and fellow with the Atlantic Quality Institute, for Florham Park, NJ-based Atlantic Health System (AHS), of which Overlook is one of several facilities.
"When we talked to large groups such as the Veterans Health Administration or the Department of Defense, they told us one of the big stumbling blocks for them was they couldn’t see how they could get this past’ risk management," he relates. "What they were thinking about was an attempt to map one-to-one their vision of what a story was and show it as if any one individual’s take on an event was the same as the event itself, but we know that’s not so. Their risk management colleagues have a concern in the discovery process of finding two different versions of reality."
What Espinosa and his colleagues shared with them, and with their own risk management department, was that video storytelling is not an attempt to create a depiction or a memorialization of an event from one point of view, but rather to persuade groups to get a point of view together on what the consequences of certain actions might be. "We recognized this was more about partnering with risk management — safety from a system point of view," Espinosa says.
Risk management saw the partnering as an opportunity to share their point of view as well, he notes. "Their input included the recommendation to use amalgams of events rather than individual events, published events in literature, events that are closed claims, or near misses that were not identifiable," he says.
The bottom line, Espinosa continues, is that "we can be helping them. They certainly don’t want to see certain events happening again."
The concept now is to go to risk management once a storyboard has been done but before the video has been shot. "This way, they can add a dimension if it has anything to do with safety," he explains. "The potential for trouble arises when the entire video is done first."
At first glance, a partnership between staff developing an innovative technique such as storytelling and a department like risk management might seem a bit odd, but it really isnt off the beaten path, says James A. Espinosa, MD, FACEP, FAAFP, medical director of the Overlook Hospital emergency department in Summit, NJ, and quality advisor and fellow with the Atlantic Quality Institute, for Florham Park, NJ-based Atlantic Health System (AHS), of which Overlook is one of several facilities.Subscribe Now for Access
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