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Are you ever tempted to tell a patient with a sore throat who comes to your ED on a busy Saturday night that he’ll most likely be there in the morning, still waiting to be seen? What about if a woman with a headache asks you if she’ll make it home in time to pick up the kids at school — and you take one look at the crowded waiting room and know the answer is “no”?

What can you legally tell patients about delays?