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A couple of years ago, Lisa Zerull, RN, MS, the force behind the dramatically successful community nurse case management (CNCM) program at Valley Health System in Winchester, VA, faced a new challenge: She was informed by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) that it would begin surveying the program based on the agency’s home care standards, in conjunction with the health system’s home health program.

Discharge Planning Advisor: ‘Everybody wins’ as CM, home health join forces