Other Sources of Information

• The Disney Approach to Quality Service: Customized for the Healthcare Industry offers a 31¼2 day program for health professionals and includes a behind-the-scenes view of Disney resorts as well as basic tenants of Disney customer service. The cost, including accommodations, is $2,895. For more information, contact Walt Disney World Resort, Orlando, FL. Telephone: (407) 828-5800. World Wide Web: www. disneyseminars.com.

• Marriott Health Care Services Customer Service Training and Consulting offers a variety of programs, including on-site training seminars, customer service assessments, identification of strategic customer service goals, development of measurement systems, and other consulting. Cost depends on the specific services provided. For more information, contact Anne Murray-Bissonnette, Senior Vice President, Market Development, Marriott Health Care Services, 100 Avon Meadow, Avon, CT 06001. Telephone: (860) 678-1023. Fax: (860) 678-1058. E-mail: anne.murray.bissonnette@marriott.com.