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Open-ended questions are the key to a quick and effective patient assessment to determine barriers to learning and learning readiness. Such questions reveal details rather then a simple "yes" or "no."
Health care providers will learn how to ask open-ended questions and other techniques to improve the assessment process in a 35-page booklet titled A Guide to Educating Patients, published by Krames Communication in San Bruno, CA.
What’s the difference between an open-ended and closed question? Here are a few examples:
Closed: Are you upset? Open: What’s bothering you?
Closed: Are you in pain? Open: How would you describe your pain?
The booklet also covers developing an educational plan, implementing the plan, and documenting patient education.
Channing L. Bete Co. in South Deerfield, MA, offers three booklets to improve patient education. Developing Age-Specific Competencies shows staff how to provide age-appropriate education. Documenting Patient Care to Meet JCAHO Standards provides detailed information on the documentation process, and Patient Satisfaction teaches staff about patient-centered care. Each booklet includes a quiz that may be used to measure subject knowledge and to document staff training.
A patient teaching module is a written plan that shows staff how to effectively teach a patient or group of patients with the same condition. The module will help staff learn effective teaching on their own rather than attend an inservice. Atlanta-based Pritchett & Hull Associates, publishes a 52-page book that provides a blueprint for creating these modules titled How To Design and Use a Patient Teaching Module.