Skip to main content

All Access Subscription

Get unlimited access to our full publication and article library.

Get Access Now

Interested in Group Sales? Learn more

A nonpunitive policy on investigating errors yields better results, especially if you couple it with an amnesty period that promises employees can confess their mistakes without threat of punishment, says Elaine Shaw, director of quality resources at Good Samaritan Hospital in Vincennes, IN.

Nonpunitive policy helps find real cause of errors