Measures to Include on a Consumer-oriented Hospital Report Card

• Ease of the admission/intake process

• Amount of clinician time spent on patient health education

• Average amount of time a registered nurse spends with each patient

• Thoroughness of explanations given to patients regarding medical procedures, tests, patient condition, etc.

• How often caregivers offer advice or assistance to help patients avoid illness and stay healthy

• Patient ratings of staff friendliness, courtesy, respect, and other interpersonal issues

• Number of formal complaints involving patient care received from regulatory agencies and/or consumer watchdog groups

• Percent of professional staff who are specialty-certified

• Percent of obstetrical patients who report they were comfortable/very comfortable caring for their infant at the time of discharge

• How often the multidisciplinary plan of care reflects patient/client-defined outcome goals

• How often patient/client-defined goals are met

• Percentage of patients/clients who report that they actively participated in decisions concerning their treatment

• Ratio of professional staff to patient census

• Total nursing care hours provided per patient day

• Physicians’ ratings of satisfaction with various hospital services

• Family ratings of satisfaction with various hospital services

• Accuracy of billing processes