URAC adopts CM accreditation standards

The board of directors of the American Accreditation HealthCare Commission/URAC in Washington, DC, recently approved new standards that apply to organizations or programs that provide case management services by telephone or on-site. The standards require companies to establish a process to assess, plan, and implement case management interventions and cover the following areas:

• staff structure and qualifications;

• quality improvement;

• information management;

• oversight of delegated functions;

• ethics;

• complaints;

• the case management process.

They also address approaches to ensuring appropriate patient protections have been established, such as policies for confidentiality of patient information, informed consent, dispute resolution, and other issues.