What employees, employers really don’t like

Ever wonder what your employees are thinking about the boss that gets them really stressed out? Ever wonder what the boss may not like about you — or your fellow employees? A survey of American workers appearing in the recently published book, Predatory Marketing: What Everyone In Business Needs to Know To Win Today’s Consumer, sheds some light on these hidden, and potentially damaging, thoughts.

Each of the top 10 employee complaints about their jobs focused on perceived mistreatment by management. In both surveys, a "really dislike" perception exceeding 33% is considered serious. (See charts, below and p. 95.) When a boss hits this level of frustration, says the author, he is likely to terminate problem employees.

Interestingly, says the author C. Britt Beemer, employers can help eliminate their own complaints by addressing those of the employees.

"Most employers have told me that when they start fixing the complaints of the employees, it’s amazing how they notice the problems they experienced begin to fall by the wayside," says Beemer. "To a great extent, when you look at what employees didn’t like — verbal abuse, people raising their voices at them, and so forth — it all addresses the level respect they feel from the organization. When the employees started to feel respected, they were more willing to follow the lead of their supervisors."

One of the keys to developing a feeling of mutual respect, he adds, is for supervisors to work by the same rules as their employees. "If an employee has to come in early, it annoys them if everyone above them is ‘too good’ to have to do the same," he explains.