Heard on the floor

Here's what case managers were talking about between the educational sessions at the First Annual Hospital Case Management Conference:

"We're developing the first integrated pathway for stroke patients in the Macon area, and the session on integrating care management across the continuum verified for me that what we're doing is on track with the rest of the country."

-- Perry Mullis, RN, BSN, CRRN

Graduate Student Administration

Georgia College - Macon Campus

Macon, GA

"Emergency room visits are a constant problem for hospitals. We have the fourth busiest emergency room in the state, and we're having trouble with patients presenting with less than acute problems. So, we created a minor care unit within the ER that is classified by [Baltimore, MD-based Health Care Financing Administration] HCFA and Medicare as a rural health clinic. Patients are now triaged in the large ER and then directed to either the true ER or the minor care unit. The minor care unit, which is staffed by nurse practitioners, has decreased true ER visits. We may soon use case managers in the unit."

-- Sandra L. Patterson, RN, BSN

Assistant Nursing Officer

North Oaks Health System

Hammond, LA

"Next year, I think we will see a lot of different issues presented at this conference. Many people are going on-line with their case management systems and will be most likely facing new problems with that."

--Sherri Stevens, MSN, RN

Clinical Nurse Specialist, Case Manager

Surgical Patient Care Units

Saint Thomas Hospital

Nashville, TN *