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“If the front end would just get it right when the patient first comes in . . .” goes the refrain from billers, or the CFO, or some other party focused on putting the blame for unreimbursed care at the feet of the access department. But when a substantial number of patients walk in without insurance coverage at the time of care or are emergency patients who don’t have their insurance information with them, it’s not quite that simple.

Coverage for unfunded is access director’s specialty