I-G-N-I-T-E Your Improvement Plan

When Lori Norris, FACMPE, talks about performance improvement plans, she uses the acronym "IGNITE" to describe the best way to make it work. Norris is the physician recruiting and marketing director for North Kansas City Hospital, formerly practice manager for Platte Medical Clinic in Platte City, MO. "When you start something, you can have two possible outcomes. It can fizzle out or it can go all the way and really catch on," she says.

Here are her tips for making a plan ignite:

I Inform and involve

G Gain an understanding

N Notice the positive

I Inform and involve again

T Talk about plan, keep it in the forefront

E Entertain, spread enthusiasm, and make the plan fun for everybody