Coordinate education across continuum

To coordinate patient education across the continuum of care, representatives from patient education and cardiac departments at Grant/ Riverside Methodist Hospitals in Columbus, OH, have begun to meet with representatives from cardiology practices that do surgery at the hospitals.

During the first round of meetings, the hospital’s patient education manager, cardiac rehab staff, outcome managers, and cardiac educators meet with one physician and nurse from each practice individually, says B.J. Hansen, BSN, patient education coordinator at Grant/Riverside.

"We meet to see how we can improve; for example, what teaching needs to be reinforced or how we can streamline the process by making only one phone call rather than have the physician office and cardiac rehab call the patient after discharge," explains Hansen.

Once meetings with individual practices are complete, hospital staff and representatives from each practice will meet biannually in a large group.

For more information, contact: B.J. Hansen, BSN, Patient Education Coordinator, Grant/ Riverside Methodist Hospitals, 111 South Grant Ave., Columbus, OH 43215. Telephone: (614) 566-5613. Fax: (614) 566-8067. E-mail: bhansen@ohiohealth.com.