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By coordinating care between behavioral health and medical health providers, Connected Care, part of UPMC Insurance Division, has reduced hospital admissions and emergency department visits for members of UPMC for You, a Medicaid managed care plan as well as Community Care Behavioral Health which manages services for recipients of Pennsylvania’s medical assistance program. Case managers at both organizations share a database that shows physical health and mental health interventions for patients in the program. When patients receive services from a mental health or physical health provider or are hospitalized, the care managers make sure all of the patient’s providers are aware of what has happened. A multidisciplinary team from both organizations develops a plan of care for individuals and assigns a lead case manager who coordinates care with the patients’ providers.

Program joins physical, behavioral healthcare