Patient Satisfaction Planner
Switching gears to improve patient education
Sometimes, patient education committees don’t always end up where they started out. The patient education committee at Shands at the University of Florida in Gainesville originally was implemented in 1996 to help the institution meet Joint Commission on the Accreditation of Healthcare Organizations’ standards for patient and family education, but now its tasks evolve according to the organization’s needs.
For example, a couple of years after its founding, a patient satisfaction survey revealed a need for quality improvement in education. The administration asked the committee to focus on continuous quality improvement (CQI), so it became a CQI team, says Kathy Gamble, ARNP, MN, coordinated care manager in the department of nursing and patient services and co-chair of the committee.
The committee, made up of 30 people representing the various services and departments throughout the health care system, came up with five overall recommendations. Those recommendation included:
1. Establish patient and family education as a priority across Shands health care.
2. Create an ongoing multidisciplinary team for patient and family education.
3. Develop a computerized systemwide index of materials available including samples of materials.
4. Provide consistent admission information to patients and families.
5. Develop a coordinated team approach to ensure an interdisciplinary treatment plan.
To get work done efficiently, the committee prioritized tasks, first creating the ongoing multidisciplinary team for patient and family education by solidifying the committee. The committee’s second project was to create a computerized systemwide index of patient education materials.
Using the meetings to accomplish tasks
Because there is no one who coordinates patient and family education and the committee members have many other duties, the patient education committee at Shands is a working committee. Gamble explains. "We decided that our meetings would be working meetings, and we would more or less do the work we needed to do within the meetings," she says. When legwork is required, such as the cataloging of patient education materials, health education interns from the university are used.
Some of the other quality improvement tasks the committee has completed include patient and family education as part of employee orientation and a policy to ensure consistency in the quality of internally developed materials.