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News: A 14-year-old boy was taken to a local hospital emergency department (ED) with complaints of sharp pain on the right side of his face and his right shoulder after being kicked in the head by his mother. The boy reported that his pain level was 10 on a scale of 1-10; however, the triage nurse indicated his was a "non-urgent" case.

ED treatment delayed — 14-year-old could have been saved by surgery, family claims