Survey areas on kiosk satisfaction

85% want to continue

Recently, patient access leaders surveyed all 35 locations with kiosks at Vanderbilt University Medical Center in Nashville, TN, about their satisfaction with kiosks.

"We asked them if they were given the option, would they rather continue to use or eliminate the kiosk, and 85% said they would continue," says Kathleen Mandato, MBA, PhD, director of Vanderbilt Medical Group Systems & Service Education Department. Here are the survey items:

1. How satisfied are you to have a kiosk in your clinic? (Very satisfied, somewhat satisfied, neutral, dissatisfied)

2. Would you recommend the kiosk to other clinics that do not have one? (Yes or No)

3. How would you rate the benefits of having a kiosk? (Numerous benefits, few benefits, no benefits)

4. If you were given the option of continuing to use the kiosk(s) or eliminating the kiosk(s), which would you select? (Continue or eliminate)

5. How valuable has it been for the patients to use the kiosk? (Very valuable, somewhat valuable, neutral, not valuable)

6. How valuable has it been for your staff to have a kiosk in the clinic? (Very valuable, somewhat valuable, neutral, not valuable)

7. In your opinion, are the kiosks worth the maintenance and expense of having them? (Yes or No)

8. What are the benefits of having a kiosk?

9. What are the challenges of having a kiosk?

10. Is there a cost benefit to your clinic in having a kiosk? (Yes or No. If yes, please explain.)

11. Please add any additional comments for or against having a kiosk in the clinic.