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Winning physician buy-in, one of the toughest challenges in any process improvement (PI) endeavor, was the key to success in a PI project undertaken by Peninsula Regional Medical Center in Salisbury, MD. The project, which targeted clinical PI in pneumonia, realized a reduction in average length of stay (LOS) from 5.7 days to five days between 2001 and 2003, along with significant drops in resource utilization.

Physician buy-in helps PI team reduce LOS