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As employers contract with multiple vendors to get “best-in-class” health care services, an employee may have a medical plan managed by a managed care organization, disease management programs handled by a number of specialty vendors, and a pharmacy plan managed by another company. That’s one of the reasons why CIGNA HealthCare began its Health Advisor Program in January as a way to assist employees and their families in navigating the health care system.

Health Advisor program helps members navigate fragmented health care system