Access Management Quarterly:
Learn how to improve account management
financial counseling for inpatients, observation, and outpatients more than
$1,000 or outpatients with multiple accounts (includes program approvals,
payment arrangements, and insurance finds).
Eliminate account handoffs
from vendor to financial counselors, to PRVC, to patient accounts, to vendor.
Use best practice self-pay
management procedures, flowcharted for patient access and for vendor.
staffing resources with vendor.
Manage all account handoffs
Stop patient shopping.
Single self-pay discount policy followed by all entities.
monitor account quality for all patient access and vendor accounts.
Handoffs to vendor include:
out-of-county patients, disabilities, illegal aliens, discharged patients,
nights/weekends/emergency department patients that currently are missed, and
all accounts still needing work after 45 days.
All vendor contracts
summarized into one OhioHealth document.
pricing for all facilities.
OhioHealth to "Authorization
to Represent" documents signed at registration.
and reports from vendor.
Quarterly review of vendor
pricing structure written into contract.
Expected results — overall
net patient revenue increase through qualification of Medicaid or HCAP/charity.