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CBO staff examine ‘every question on the face sheet’ A process that tracks every registration for errors — and corrects them before the bill drops — has improved accuracy dramatically, reduced accounts receivable (AR) days, and boosted staff morale at Catholic Health West (CHW) hospitals in the San Francisco Bay Area. Facilitating that effort, says Barbara Griffin, director of patient financial services for CHW Bay Area, is an admitting error tracking system (AETS) from Burbank, CA-based RISARC that allows central business office (CBO) staff to look at registration face sheets on-screen.

User-friendly system takes error tracking to new heights