Tip of the Month: Video reminds nurses of patient’s perspective
Video reminds nurses of patient’s perspective
Have you ever talked to a colleague about personal matters while caring for a patient? Or shared a joke with other nurses in earshot of patients in a crowded waiting room?
This may be an effective way to relieve stress or blow off steam during a hectic shift in the ED, but have you ever thought about how your actions may appear to patients?
ED staff at Paradise Valley Hospital in National City, CA, made a training video to increase awareness of how staff behavior is viewed from the patient’s vantage point. "Our medical director was the producer/ director/screenwriter, and ED staff were the actors!" says Alison McManus, RN, BScN, CEN, clinical educator for the ED.
ED nurses volunteered to act in six scenes, with scenarios such as staff standing at the nursing station socializing while a patient listens to every word from their room; staff talking over a patient while providing care, and physicians entering patient rooms and not clearly identifying who they are. The tape was filmed by the marketing staff, and the only cost involved was two hours of pay for four staff members who acted in the scenes, says McManus.
"We will show the video at staff meetings and will have staff answer questions around the scenarios," she says.
Source
For more information on the patient satisfaction video, contact:
- Alison McManus, RN, BScN, CEN, Clinical Educator, Emergency Department, Paradise Valley Hospital, 2400 E. Fourth St., National City, CA 91950. Telephone: (619) 470-4321, ext. 3552. E-mail: [email protected].
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