Protect patients’ right to choose their own provider
Patient choice must be free of duress
By Elizabeth E. Hogue, Esq.
Providers increasingly are concerned that physicians may violate their patients’ right to freedom of choice of providers. First, it is important to note that long-term care, home health, home medical equipment, and hospice services are provided under the supervision of physicians, based upon specific orders from them.
Because physicians supervise these types of services, they are at risk for legal liability, along with providers and staff members, if applicable standards are not met by providers that the physicians supervise. Consequently, physicians have a clear interest in assuring the quality of care rendered by other providers to their patients. Physicians may, therefore, choose to designate in their orders which providers are to render services to their patients to help assure quality of care and manage their risks of liability.
Nonetheless, all providers, including physicians, are required to abide by their patients’ right to freedom of choice of providers. There are two sources of this right that apply to physicians:
1. All patients have a common-law right (based upon court decisions) to control the care provided to them, including who renders it. Thus, when patients, regardless of payer source or type of care, voluntarily express preferences for certain providers, their choices must be honored.
2. Federal statutes of the Medicare and Medicaid Programs guarantee Medicare beneficiaries and Medicaid recipients the right to freedom of choice of providers. Medicaid recipients may have waived this right if they participate in waiver programs. When Medicare patients and nonwaiver Medicaid patients voluntarily express preferences for providers, these choices must be honored.
Physicians’ orders, based upon quality-of-care concerns for specific providers, should be implemented unless patients express preferences to receive services from different providers. If, however, patients voluntarily express preferences or choose providers other than providers ordered by their attending physicians, patients’ choices override physicians’ orders and must be honored.
Physicians may then choose whether they want to supervise services and assume the risk of services provided by providers different from those they designated. It is at this point that physicians and their office staff members must be especially cautious. If they try to strong-arm patients into receiving services from providers physicians prefer instead of providers chosen by patients, consent to such services may not be voluntary. For example, statements by physicians or their employees that the doctor no longer will care for them if they do not accept services from the provider the doctor designated can amount to duress, which invalidates any consent by patients to such services.
Attempts to force patients to accept physicians’ choices also have ethical implications. Patients’ right to act autonomously may be compromised by the insistence of physicians or staff members.
From a pragmatic point of view, physicians who are serious about quality of care and sound risk management should talk to patients about their preferences for providers before they write orders for specific providers. Patients then will have an opportunity to understand physicians’ preferences, to express their own choices, and to resolve any differences between physicians and patients.
Practitioners who deal with physicians who insist on writing orders for specific providers may use a variety of strategies to encourage patients to choose them or physicians to write orders for them instead of other providers. These strategies include pre-op or preadmission visits, use of preferred provider agreements, and use of consulting physician agreements.
Providers who encounter instances in which physicians and their employees put inappropriate pressure on patients to use providers chosen by physicians should document carefully any violations of patients’ right to freedom of choice. Documentation preferably should be in the form of signed statements from patients. These statements should be forwarded to physicians with a letter from providers or case managers. A word to the wise should be sufficient.
Practitioners encountering physicians who persist in pressuring patients, despite warning letters and documentation from patients, may wish to report violations to both the central and regional offices of the Centers for Medicare & Medicaid Services. Such reports should include documentation from patients.
The competition among post-acute providers continues to heat up. The rights of patients, however, must not be be trampled amid the fierce competition among providers.
Providers increasingly are concerned that physicians may violate their patients right to freedom of choice of providers.
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