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To make full disclosure work, you first have to remember that it is not a “program” or an “effort,” or a “policy,” says a leader at one hospital that has undergone a major change in way adverse events are discussed with patients and families. Full disclosure is more of a philosophy and an overall way of working with people, says the chief operating officer and vice president of care delivery at Children’s Hospitals and Clinics of Minnesota in Minneapolis.

MN hospital creates a culture of full disclosure