Articles Tagged With: CUSP
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CUSP Provides Tools and Support for Improving Safety
The Comprehensive Unit-based Safety Program (CUSP) was developed by safety and quality researchers at the Johns Hopkins Armstrong Institute for Patient Safety and Quality and the Agency for Healthcare Research and Quality. CUSP was developed to improve patient safety by providing tools and support for caregivers that can help them identify and address hazards.
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Patient Safety Improves with CUSP Approach
A health system in Maine is improving patient safety with the Comprehensive Unit-based Safety Program. This approach emphasizes empowering frontline staff.
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Frontline safety issues are not always heard by hospital and health system leaders
When hospital leaders conduct safety rounds at The Johns Hopkins Hospital and Health System in Baltimore, MD, they don’t rely on just friendly chat and a checklist of policies and procedures.
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Home visits help members avoid preterm births
A combination of telephonic case management and home visits has helped Optima Health decrease preterm births and low-birth-weight infants. -
Special training required for call center environment
Customer service training is a crucial -- but sometimes forgotten -- piece of the training needed to prepare call center employees for the demands of the job, says Judith Brown, president of Chicago-based Brown Healthcare Consulting. -
Full July 1, 2007 Issue in PDF
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Without proper technology in place, call center leadership 'managing blind'
Health care organizations that are operating a call center or centralized scheduling department without the appropriate technology as a foundation might as well put blindfolds on their managers, suggests Judith Brown, president of Brown Healthcare Consulting in Chicago.