Articles Tagged With: HCAHPS
-
Leapfrog Data Show Safety Declines in Pandemic Era
Recent patient experience data suggest the pandemic caused declines in some patient safety-related measures. Poor communication is a common theme. -
Improve Handoffs with Patient Care Partners
Quality patient handoffs are crucial to patient safety. They can be improved by expanding the scope of a handoff to include discharge. Hospitals can proactively ensure every patient is discharged with someone who is prepared to help the patient recover at home, or prepared to find others who can and will. -
Updates to Hospital Value-Based Purchasing
The Centers for Medicare & Medicaid Services (CMS) released updates and changes to its Hospital Value-Based Purchasing Program. In response to the public health emergency, CMS is suppressing certain measures for 2022. -
Handoffs Shown to Improve Patient Safety
Handoffs are a crucial moment in a patient’s care, when poor communication can lead to errors and harm. Communication errors are a top cause of sentinel events in hospitals. -
HCAHPS, Other Satisfaction Scores May Suffer from COVID-19 Effects
Before the pandemic, 73% of patients surveyed said they were very satisfied with the communication with their healthcare providers. During the pandemic, that figure nosedived to 60%. The number of patients who said they were not satisfied at all tripled.
-
HHS May Change HCAHPS for Pain Care
HHS is proposing a change to the Hospital Consumer Assessment of Healthcare Providers and Systems survey to address complaints that healthcare providers were penalized if they appropriately limited pain medications.
-
Full July 1, 2007 Issue in PDF