Articles Tagged With: access
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These registrars’ customer service is excellent — in clinical areas
Patient satisfaction has become a top priority for patient access, and not just in registration areas.
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Write-offs due to patient access mistakes cut in half — More than $100,000 saved
Write-offs resulting from errors made by patient access were cut in half at Saint Louis (MO) University Hospital. -
NAHAM president urges strategies for AccessKeys
Many patient access leaders are happy to have AccessKeys, which are key performance indicators from the National Association of Healthcare Access Management (NAHAM), reports Yvonne Chase, MBA, CHAM, manager of revenue cycle at Mayo Clinic’s Phoenix and Jacksonville, FL, sites. However, they aren’t confident in how to use this new tool. -
Patient Access has New KPIs — Compare Your Department to Peers
Use new key performance indicators to determine if your department falls into the good, better or best categories.
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Health systems form 'Safest Hospital Alliance'
Three health care systems Wellmont Health System, based in Kingsport, TN; Novant Health, based in Winston-Salem, NC; and Adventist Health System, based in Winter Park, FL have come together to seek a solution to improving patient safety. -
Mass General makes its survey findings public
Why would a major, high-visibility facility like Boston's Massachusetts General Hospital (MGH) willingly share the findings of its final accreditation report from The Joint Commission — especially when the findings were not entirely positive? The answer, according to its quality leadership, is at once simple, but the process is complex.